Why is e-commerce logistics fundamentally a ninety percent service level agreement business?
Replied bySaahil Goel
Co-founder & CEO at Shiprocket
Niche: eCommerce
Revenue: Approx. $16 Million/month
Location: Gurugram, Haryana, India
Started: 2012
Unlike software systems that guarantee high uptime, logistics operates in the physical world. Weather, road closures, and delivery issues mean you will inevitably fail on ten percent of shipments. You must educate customers to expect this and manage the fallout.
0
From the Full Interview
This answer is part of a full interview with Saahil Goel, Co-founder & CEO at Shiprocket.
Share this Answer
Found this insight valuable? Share it with your network to help others learn from Saahil Goel's experience.
Cite This Answer
Use this answer in your research, article, or academic work
Related Answers
How does Stord's service map to the consumer's post-click experience?
By Sean Henry
eCommerce
Approx. $12 Million/mo
What white space did you discover in the massive logistics industry?
By Sean Henry
eCommerce
Approx. $12 Million/mo
What advice would you give to young entrepreneurs entering the logistics space?
By Sean Henry
eCommerce
Approx. $12 Million/mo
What did your pivot from a store builder to a logistics platform teach you about operations?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
Why does the future of Indian e-commerce lie in micro-niches and regional brands?
By Saahil Goel
eCommerce
Approx. $16 Million/mo
What is Stord and what problem does it solve for commerce?
By Sean Henry
eCommerce
Approx. $12 Million/mo
How did your early childhood sales on eBay shape your understanding of shipping?
By Sean Henry
eCommerce
Approx. $12 Million/mo