Chairman Emeritus, Former CEO & Founder of The Learning Moment at WD-40 Company
In a meeting someone drained energy, violating our value of creating positive memories. I could ignore it or attack publicly. Instead I walked with them and said, 'The you I know wasn't in that room. What's getting in your way?' We reconnected behavior to value, they apologized, and colleagues checked in. Values plus learning moments reduce fear.
This answer is part of a full interview with Garry Ridge, Chairman Emeritus, Former CEO & Founder of The Learning Moment at WD-40 Company.
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